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Register for Upcoming Live CHAMPS Webcasts

Note: Use the following symbols to help identify the resources most appropriate for you.

	SYMBOL	INTENDED AUDIENCE
		CHC Non-Clinical Staff: Administration, Management, Finance, Operations, Development, etc.
		CHC Clinical Staff: Medical providers, Behavioral health specialists, Dentists, etc.
		CHC Board Members

    
Customer Service: the Art of Caring
Presented by Lisa Mouscher, Integrated Work Strategies

Target Audience: All Health Center Staff and Board Members
Date: Wednesday, July 22, 2009
Time: 11:30 AM - 1:00 PM Mountain Time

Topics:

• The Critical Nature of Customer Service in Health Care
• Handling Challenging Situations with Confidence, Competence and Caring
• Making the Most of Each Interaction: the Small Things Make a Big Difference
• Communication through Listening: Hearing the Spoken and Unspoken Messages
• Stress Management Techniques: Taking Care of Yourself So You Can Take Care of Others
• Q & A

Online registration is required. To register, please visit https://compx08.eventcenterlive.com/cfmx/ec/register/reg.cfm?BID=1&RegID=E8B6A8DC.
Charges may apply.

Click HERE to download a printable flyer for this event.

Visit the Distance Learning Library to downloand handouts, evaluations, and other documents created for these and other past CHAMPS webcasts.

Introduction to SBIRT Webcast Series

Target Audience: Primary care physicians, physician assistants, nurse practitioners, nurses, medical assistants, clinic support staff and other interested healthcare professionals

This three-webcast series, sponsored by the Colorado Clinical Guidelines Collaborative (CCGC), addresses ways to implement Screening, Brief Intervention, and Referral to Treat (SBIRT) in healthcare settings. SBIRT is an evidence-based approach to reducing risky substance use and improving health outcomes. The SBIRT practice consists of universal screening in healthcare settings to identify healthcare risks related to substance use, brief intervention using motivational conversation to explore options for positive change, and referral to specialized treatment during any phase of the process.

Please note: Due to CCGC sponsorship, these archived events are all free to all participants from Colorado (including computer link and CME) in addition to CHAMPS Organizational Members. Other participants will be charged as indicated above.

Colorado Participants: COPIC is awarding 1 ERS point for their insureds who participate in all three SBIRT webcast presentations. You must complete the Evaluation and CME questions for all three events to qualify. These evaluation forms will be submitted to COPIC after you have completed the third event.

SBIRT SERIES SESSION 1
How to Implement Screening, Brief Intervention, Referral to Treatment (SBIRT)

This event is no longer available as an online archive. Please visit the Publications and Electronic Media page of the CHAMPS website to purchase or borrow a copy of the event on CD-ROM.

SBIRT SERIES SESSION 2
Brief Intervention and Brief Therapy: Enhancing Treatment with the Non-Dependent User
Presented by Anjali Nandi, MA, LAC, MAC, and Tracey Ayers, LPC, CAC III
Topics: Understanding the continuum of care for the non-dependent, high-risk substance user including the components of a brief conversation; Assessing and enhancing motivation for change and determine appropriate referral for patient; Examining the construct of brief therapy and what patients can expect from a brief therapy referral; Identifying opportunities for coordinating patient care including treatment referrals and patient follow through; Addressing perceived barriers to implementing screening and brief intervention including time, reimbursement and available specialty care; Q & A
Archived online through 07/09
CME available through 08/21/09

To view Session 2 online, link to: http://www.vcall.com/replay and enter replay number 2146002082.
Charges may apply.

SBIRT SERIES SESSION 3
New Clinical Guidelines for Alcohol and Substance Use Screening, Brief Intervention, and Referral to Treatment
Presented by Perry Dickinson, MD
Topics: Examine the rationale for regular alcohol and substance use screening in primary care settings; Determine appropriate assistance for patients according to their level of use and risk; Use a brief intervention or motivational conversation to help patients achieve their health goals; Apply strategies for implementing alcohol and substance use screening and brief intervention in clinical practice; Identify available tools and resources on alcohol and substance use screening, brief intervention and referral to treatment; Q & A
Archived online through 09/09
CME available through 10/04/09

To view Session 3 online, link to: http://www.vcall.com/replay and enter replay number 2146002289.
Charges may apply.

  
Oral Health Basics for the Primary Care Provider
Presented by Michael Crutcher, DDS

Target Audience: Community Health Center primary health care providers and leadership
Topics: Caries as a preventable infectious/transmissible disease; Detection of Early Childhood Caries (ECC) and use of fluoride varnish in the practice/clinic; Relationship of Periodontal Disease with cardiovascular disease, diabetes, reproductive outcomes, and pancreatic cancer; Effects of oral contraceptives, heart medicines, antidepressants, and other prescribed medicines on the oral tissues; Detection of caries on adolescent/adult teeth: meth mouth and soda pop caries; Effects of tobacco products on the oral soft and hard tissues; Q & A
Archived online through 06/23/09
CME available through 06/09

To view this archived webcast online, link to: http://www.vcall.com/replay and enter replay number 2146001924.
Charges may apply.

  
Lifestyle Modification for
Prevention and Management of Diabetes Mellitus
Presented by Michael T. McDermott, MD

Target Audience: Physicians, Physician Assistants, Nurse Practitioners, Nurses, Medical Students, Nursing Students, Health Care Administrators, Public Health Workers, Pharmacists
Topics: Review the epidemiology of the progressive epidemic of Type 2 Diabetes Mellitus in the United States; Explain the current concepts of the pathophysiology of Type 2 Diabetes Mellitus; Discuss the various dietary alterations that have been shown to be valuable in the prevention and management of Type 2 Diabetes Mellitus; Explain the role of regular physical activity in preventing and treating Type 2 Diabetes Mellitus; Review weight loss strategies and the effects of successful weight reduction and maintenance on Type 2 Diabetes Mellitus; Q & A
Archived online through 04/14/10
CME available through 04/15/10

To view this archived webcast online, link to: http://www.vcall.com/replay and enter replay number 2146003387.
Charges may apply.

  
The Culture of Customer Service
Presented by Lisa Mouscher, Integrated Work Strategies

Target Audience: Health Center HR Staff and Other Managers
Date: Wednesday, June 10, 2009
Time: 12:00 PM - 1:00 PM Mountain Time

Topics:

• The Critical Nature of Customer Service in Health Care
• Defining a "Culture of Customer Service"
• Customer Service Best Practices for Managers: Hiring, Training, and Walking the Talk
• Standards, Policies, and Procedures: Guidelines and Guideposts
• The Role of Accountability: the Key to Success
• (This event includes time to solicit input from participants regarding issues of particular concern to address in the July Customer Service Webcast for all health center staff and board members.)
• Q & A

This event will take place over the phone, and advance registration is required. To register, please contact Nadine Carr at nadine@champsonline.org or (303) 861-5165 x221 by June 9, 2009.

Attendance is free for participants from CHAMPS Organizational Members. Non-member participants will be billed $50/phone line after the event. To determine if your organization is a current member, please visit the CHAMPS Organizational Members webpage.

Click HERE to download a printable flyer for this event.

There currently are no available recorded CHAMPS teleconferences. Please visit the Archived Teleconferences section of the CHAMPS Distance Learning Library to download slides and other documents from past CHAMPS teleconferences.